Value of Claims Review – Lessons Learned Programs in A/E

//Value of Claims Review – Lessons Learned Programs in A/E

Value of Claims Review – Lessons Learned Programs in A/E


June 4, 2018
1 – 2 p.m. Eastern

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Effective lessons learned programs provide huge benefit, but they can be fraught with organizational challenges and top management barriers.  But preventing just one professional liability claim can easily pay for developing and maintaining an effective lessons learned program.

The presentation will review benefits of lessons learned programs and debunk misconceptions about them, with the aim of giving participants the information they need to persuade senior leadership to invest in such programs. Here are just a few of the benefits that we’ll discuss:

  • Knowledge transition to assist young professionals entering responsible charge roles
  • Better understanding of uninsurable and onerous contract language
  • Improve client satisfaction through replication of successful project performance
This program will enable participants to make a clear and effective case that lessons learned programs are not only a good investment, but an essential element of their firms’ risk management strategies.



Karen Erger, Esq.: Karen is a construction lawyer who has spent most of her career helping engineers and architects identify and manage the risks inherent in professional practice. Before joining Lockton as vice president and director of Practice Risk Management, she practiced law in Chicago, where she concentrated in A/E professional liability defense. Karen also served as a claim supervisor for a leading professional liability insurer and as a broker specializing in A/E risk management and insurance. She graduated Phi Beta Kappa from the University of Chicago and received her law degree from the University of Chicago Law School.

John A. Buchheit, PE, PMI-RMP, DBIA: John has over 30 years of experience in engineering consulting and is a senior vice president with Gannett Fleming, reporting directly to the firm’s CEO and serving as the corporate quality officer and corporate risk officer. His professional accomplishments include leading large design and design-build projects; establishment of Gannett Fleming’s formal risk management program; maintaining the firm’s ISO-certified quality management system; and furnishing risk analysis.


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